Valencia s Palacio de Congresos, the first Exhibition and Congress Centre in Spain to obtain EFQM Certification
Valencia’s Palacio de Congresos is the first exhibition and congress centre in Spain to recieve EFQM management excellence certification. The certification was given to the city’s Major, Rita Barberá, by SGS South East Region Manager, Justo Peydro, in an event attended, also, by Valencia’s Council Deputy Major, Alfonso Grau, Palacio de Congresos’ Manager, José Salinas and Excellence Club’s Executive Comission Member and Elche’s Miguel Hernández University’s Vicechancellor, Jesús Rodríguez Marín.
Peydro congratulated Valencia’s Council as well as those in charge of Palacio de Congresos for being the first in offering not only an excellent service but certifying and accrediting it with an European model, too.
EFQM Excellence Model supports company selfassessment from a comprehensive scope. In consequence, the evaluations allowing such certification not only survey customer satisfaction, but also the staff’s, the impact the company or entity causes in the society, or coherence and leadership.
In Valencia’s Palacio de Congresos all analyzed parameters have given positive results, such as the company commitment towards user satisfaction, as well as the leadership Palacio de Congresos have been experiencing through their 10 years of existence. Other key factor to the obtention of the certification has been the positive impact Palacio de Congresos has had in Valencia’s society.
In Justo Peydro’s opinion, the commitment of the centre’s managerial board and the excellent quality levels reached has been a key element in order to achieve the EFQM certification. “The Excellence Model implies a continuous improvement in all the company’s areas, from the profits and loss account to the staff’s personal development and promotion, so that is why it is impossible to achieve the certification if there is not a strong involvement from the managerial board and the staff only reachable through workteam”.
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