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Why Certificate in EN 20000?

An efficient management of IT services provision is crucial for all organizations. There is a perception that those services may not me aligned to the business’ needs and requirements, and this is important when both providing services internally to customers and if providers are being outsourced.

A way of proving that the IT services comply with the business’ requirements is to implement an IT Services Management System (SGSTI) based on ISO/IEC 20000 standard requirements. Certification in this international standard allows an independent proof that the offered services comply with the best practices.

The standard aims to ensure your IT Services Management’s Quality.

If you are interested:

  • in ISO 20000
  • in SGSTI implementation
  • in complying with IT services management
  • in accounting fot the service quality’s cost
  • in increasing your customers’ confidence
  • in differentiating yourself from your competitors

You can contact us and we will explain you what is the request procedure to obtain the granting (also available for ISO 27001 and ISO 15504).

Aránzazu Rivero de las Heras
Departamento Comercial
Responsable Desarrollo de Negocio ISO 27001 e ISO 20000
SGS ICS Ibérica, S.A.
C/ Trespaderne 29, 3ª planta
Edificio Barajas 1 (Barrio del Aeropuerto)
28042 Madrid – España
t: +34 91. 313. 82. 98
m: +34 648. 18. 46. 80
f: +34 91. 313. 80. 21


SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark in quality and integrity. With more than 70,000 employees, SGS operates a network of over 1,350 offices and laboratories around the world.