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SGS Internacional Certification Services (SGS ICS) gave last October the Servicert Service Quality Seal Alhambra Eidos for the activity of: “IT Services Management according to ISO 20000:2005 Regulation”.
This document presents all the company’s IT services management features via processes aligned with ISO 20000 regulation.
The scope for the management system is based in the following service characteristics: Service Comprehensive management based in SLA (Service Level Agreement) Monthly control and monitorisation of the service via SMO (Service Management Office) HA (High Availability) solutions: Multicarrier and multiplatform communications network SGS International Certification Services (SGS ICS) is a certification Body part of the SGS Group, and it is accredited in 34 countries to certificate quality and environmental management systems. With more than 100.000 companies already certificated, it’s the worldwide leader in systems certification. A certificate issued SGS ICS is widely recognised all over the world as a proof of a good organisational management.
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EmailThe SGS Group is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With more than 53,000 employees, SGS operates a network of over 1,000 offices and laboratories around the world.