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In collaboration with the Boards of Trade of Asturias and Basque, SGS gave last month a whole of 89 certifications according to UNE 175001-1 relaed to Service Quality in Small Retailer.
In Asturias alone, there have been 40 retailers certificated, located in the municipalities of Gijón, Langreo and Carreño.
In the Basque Country, 49 retailer shops have been certificated in the provinces of Araba and Gipuzkoa.
This regulation establishes the quality requirements for the selling activity and additional services in retailer shops, in order to satisfy customer’s expectations, regardless of the nature of the products or services commercialised.
The audits have been performed by experts in quality management auditors, and were put to effect through two stages: the 1st one being in mystery shopping style, followed of a verification of the compliance with the Regulation’s Requiremens in relation with aspects such as facilities, management and customer satisfaction.
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